Customer Support
Services
From planning to commissioning and beyond, we are here to assist you with advice and support. Find out more about our comprehensive range of services here.
Technical purchasing advice
Whether for a new project or an existing plant, we provide comprehensive advice on all technical and operational aspects. Our focus is on meeting your requirements and optimizing the entire product life cycle in order to offer you the best possible and most reliable solution.
Do you have any questions?
Please do not hesitate to contact us. Call us at +41 61 421 94 60 or send us an email
Commissioning
Our experienced technicians are available to commission your system and ensure long-term, trouble-free operation. We guarantee professional support and make sure that everything runs smoothly.
Do you have any questions?
Please do not hesitate to contact us. Call us at +41 61 421 94 60 or send us an email
Training
Sefco provides targeted training courses to impart the specialist knowledge required for independent maintenance and repair of its products. The focus is on all relevant work steps – from professional disassembly and repair to assembly and recommissioning. With the help of practical exercises and clear repair procedures, participants acquire in-depth knowledge and a deep understanding of the efficient application of our technologies.
In addition to needs-based training courses for various Sefco pumps, we offer fixed training dates four times a year for our standard products. These include the C-19/EM-40 (43) Varan III (+) trailer pump and the C-19, C-25, and G2-H/HM Hydran models.
Training dates:
Q1/25: March 18–19, 2025
Q2/25: June 16–18, 2025
Q3/25: August 25–29, 2025
Q4/25: November 3–7, 2025
Venue:
Sefco AG
Sundgauerstrasse 1
CH – 4106 Therwil
Switzerland
On request, the training can also be held directly at your premises. A minimum of three participants is required for the training to take place.
Do you have any questions?
Please do not hesitate to contact us. Call us at +41 61 421 94 60 or send us an email
Spare parts
Ensure the reliable operation of your equipment with original Sefco spare parts. We offer a comprehensive range of high-quality, precisely fitting, durable and powerful components for all our products. Thanks to their fast availability and proven quality, we minimise downtime and maximise operational readiness.
Do you have any questions?
Please do not hesitate to contact us. Call us at +41 61 421 94 60 or send us an email
Testing and inspection services
Using state-of-the-art testing technology, Sefco offers test procedures to check the performance and reliability of your system. Our testing facility detects potential weak points at an early stage and ensures that your products function optimally under realistic conditions.
Testing services
Performance Tests
Purpose of the test
The performance test verifies all relevant operating parameters to ensure that each cryogenic pump meets the specified requirements and international standards.
Test procedure
The test is carried out on a liquid nitrogen test bench (LIN) under practical conditions in accordance with ISO 24490:2016: The pump is operated under defined load conditions and systematically measured.
Tested characteristics
Among other things, flow rate, suction and delivery pressure, medium temperature, power consumption, vibrations, sound pressure level and the function of relevant monitoring devices such as RTDs and PTCs are recorded.
Functional advantages
The test ensures documented operational safety, confirms compliance with all specifications and provides a sound basis for commissioning, operation and maintenance.
(This test is an integral part of every order and is routinely included in the price.)
Net Positive Suction Head Test
Purpose of the test
The NPSH test is used to determine the minimum inlet pressure required to ensure cavitation-free pumping. The aim is to ensure operational reliability even under critical suction conditions.
Test procedure
In a controlled environment, the suction pressure is gradually reduced to determine the cavitation limit (NPSHr). At the same time, the hydraulic characteristics are continuously monitored.
Tested characteristics
The cavitation-free operating point of the pump is determined under various operating conditions. In addition, performance at low suction pressures is analysed.
Functional advantages
The test provides reliable protection against cavitation-related damage, increases process reliability and creates planning security in the design of sophisticated systems.
(The NPSH test is not part of the standard scope and must be ordered separately if required.)
Witness Test
Purpose of the test
The Witness Test enables the customer to participate directly in the functional test. It creates maximum transparency in terms of quality, test procedures and performance data.
Test procedure
The pump is tested in accordance with project-specific requirements. Customers can monitor the test setup, test execution and measurement results in real time, either on site or digitally.
Tested characteristics
The focus is on practical performance parameters such as volume flow, pressure conditions, temperature, vibrations and noise levels. All results are documented and explained.
Functional advantages
The Witness Test strengthens confidence in the tested system, supports project validation and offers investment security by proving product conformity.
(This individual project test is available as an optional ordering option)
Overspeed Test (120%)
Purpose of the test
The overspeed test is used to validate the mechanical load capacity of the pump at 120% of the rated speed. It serves to check the structural integrity under extreme conditions.
Test procedure
After a preliminary technical inspection, the pump is gradually accelerated beyond its operating speed. All safety-related parameters are continuously monitored during the test.
Tested characteristics
Vibrations, temperature behaviour, the condition of bearings and seals, and the overall stability of the system are evaluated. All values are recorded and analysed.
Functional advantages
The test proves the mechanical safety of the pump in exceptional cases and creates the conditions for reliable continuous operation under demanding conditions.
(The overspeed test is not included in the basic package but can be ordered as an additional service).
Do you have any questions?
Please do not hesitate to contact us. Call us at +41 61 421 94 60 or send us an email
Maintenance & Repairs
Take advantage of our comprehensive maintenance services, ranging from preventive maintenance to predictive condition monitoring. Our goal is to maximize the performance and reliability of your equipment and minimize downtime. Whether it’s regular maintenance or quick repairs, our experienced team keeps your systems running efficiently and ready for operation.
Contact us to learn more about our customized maintenance and repair services. You can also take advantage of the support of our numerous service partners worldwide to always receive the best service in your area.
Do you have any questions?
Please do not hesitate to contact us. Call us at +41 61 421 94 60 or send us an email
You can find us here
Service partners
Eurotank Cryoservice GmbH
Wöhrmannstrasse 5
DE – 47546 Kalkar
info@eurotank.de
+49 2824 9718142
www.eurotank.de
Wehn Fahrzeugtechnik GmbH
Kalteiche-Ring 81-83
DE-35708 Haiger
service.wf@wehn-group.de
+49 2773 81322-0
www.fahrzeugtechnik.de
Industrial Compressors & Cryo Pumps Private Limited
No. 33 / 12, D. L. F. Industrial Estate 1
Sector 32, Faridabad – 121003
Haryana (India)
iccpl@hotmail.com
+91 129 2256103
www.iccpltd.com
A.L.Cryo srl
Zona Industriale via del Murillo
IT – 04013 Sermoneta (Latina)
info@recomagroup.com
+39 0773 320082
www.recomagroup.com
Omsp Macola industrial
Viale Veneto, 26/28
IT – 35020 SAONARA (PD)
info@omspmacola.it
+39 049 8790909 ext. 0-222
www.omspmacola.it
Schenk Papendecht B.V
Postbus 1165
NL – 3350 Papendrecht
info@schenkbv.nl
+31 78 644 2150
www.schenk-tanktransport.com
Schwingenschlögel GmbH
Gewerbestrasse 12
AT-5301 Eugendorf
office@schwingenschloegel.at
+43 6225 83 44 – 0
www.schwingenschloegel.at
Nexter Color-System Sp. z.o.o.
ul. Kościuszki 61b
PL – 43-190 – Mikołów, Śląsk
biuro@nexter.com.pl
+48 32 322 04 37
www.nexter.com.pl
J. Christof S.R.L.
Strada Trandafirilor 49 A
107084 Sat Brazii de Sus
Comuna Brazi
office.jce@christof.com
+40 344 401027
www.christof.com
Cryogenic Service Center
Knipplekullen 3A
SE – 417 49 Göteborg
order@cryosc.se
+46 70-943 36 74
www.cryosc.se
SLOVPUMP – TRADE, s.r.o.
Osloboditeľov 4
SK – 976 67 Závadka nad Hronom
gr@slovpump.sk
+421 (0)48 6183 395
www.slovpump.eu
CryoGas S.L.
Plaça Xarol, 34B, P.I.
„Les Guixeres“
ES – 08915 – Badalona
cryo@cryogas.es
+34 933 847 116
www.cryogas.es/
Agents
Sefco
Representatice Office
211 Farmers Grove Drive
Galivants Ferry, SC 29544 USA
info@sefco-usa.com
+1716 983 4089
www.sefco.ch
AFH Australian Fluid Handling
6 Karratha Street,
Welshpool 6106
Western Australia
wa-ntservice@afhpl.com.au
+61 8 9494 1675
www.afhpl.com.au
Do you have any questions?
Do you have questions about our products or offers, or do you need our assistance in any other way? We are happy to help. Please call us at +41 61 421 94 60 or send us an email.
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